Job description
Join Our Team as a D2C Operations Specialist!
Our client, a denim brand in Los Angeles is looking for a dedicated and enthusiastic individual to join our team as a D2C Operations Specialist. This full-time role is perfect for someone passionate about managing relationships, streamlining operations, and ensuring top-notch customer service.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Communicating with accounts in a professional and timely manner. Account management is the number one priority.
• Using AIMS to generate orders, pick tickets, invoices and marking payments as well as stock adjustments, managing inventory, monitoring accounts receivable and more
• Working with warehouse team to fulfill pick tickets, shipping orders and processing any RTV’s.
• Updating open order report to display what is in queue being packed, account notes/requests, shortages from stock, etc
• Working directly with production to receive updates on style status, ETAs on incoming goods, and updating warehouse team for any pending information needed for order fulfillment
• Updating accounts and sales team with shipping paperwork and tracking numbers as orders are fulfilled.
• Working directly with factor for approval to ship customers Net terms, processing any past due payments and troubleshooting any issues.
Required Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume business and capability of upholding the highest quality standards for individual output
Preferred Qualifications:
• 1+ years in Customer Service
• Working knowledge of Excel, JOOR, and an ERP System
Rate: up to $55K/annually Location: Must work on-site Monday - Friday
If you’re eager to be part of a high-energy team where your contributions directly impact our success, we want to hear from you.
Apply today and start your journey with us!
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